You can download your online tickets and view your orders in your account at any time.

That depends on how many and which items you're ordering and the country you're having your order shipped to. The shipping charge can be displayed directly at the shopping cart: Place an item in the cart, select the destination country and delivery service. After this the shipping cost will be calculated.

Usually all orders leave our warehouse in Berlin within 3 business days. You will receive a confirmation e-mail when your parcel is dispatched. Orders paid for in advance (bank transfer) are sent as soon as we have accepted your payment. The estimated travel time of your order is displayed to you in the shopping cart after you have chosen a delivery service. Be aware that the time displayed is just an estimation and starts when we ship your order. If you think your parcel is overdue check the tracking link we sent you with your dispatch confirmation email. If you can’t trace your parcel this way feel free to get in touch.

We offer several ways of payment: Paypal, credit card, bank transfer in advance, bank account debit (Germany only) and cash on delivery (Germany only). No matter how you order, your data is always transmitted encrypted through secure server communication. For some payment services we have charge extra fees (e.g. cash on delivery). Those fees will be displayed to you on check out.

We deliver almost worldwide. For different reasons there are countries which we unfortunately can not serve. If you can’t find your country in the pull-down list in the cart after placing an item there or at the checkout, we unfortunately cannot deliver to that country.

That shouldn't be the case, but can happen sometimes. Please send us an e-mail, include your name, your order number and an explanation of what went wrong with your order. We will make every endeavour to solve the problem at your convenience.

ReSale offers the possibility to secure tickets for sold-out events or sell your tickets if you cannot attend, all without fraud risk.

ReSale means that as a ticket holder you can return your ticket if we find another buyer for your seat. If no buyer is found, your ticket remains valid and no refund is granted. The return price is the ticket price minus a ReSale fee and cannot be set by you.

The ReSale feature is not available for all events. If ReSale is enabled, it will be indicated under the event in the shop and in your account.

You can log in here to view your tickets and see if they are eligible for ReSale. When you purchase tickets on ReSale, you will receive valid original tickets from us.

Tickets purchased with a KulturPass cannot be offered on ReSale.

If you didn't find an answer to your question here, just write us an e-mail. We will try to stay calm. Promise!